Supplier Coordinator

We specialise in the recruitment of high quality candidates in the Home Insurance sector. We have an excellent opportunity for a supplier Coordinator to provide administrative support to the Managing Surveyor and wider Surveying team.

Supplier Coordinator’s Core Duties

• Identify weaknesses in the Building Claims networks (geographical gaps, poor performing suppliers etc.), develop and maintain a plan to rectify identified issues and to action once approved.
• Design procedures to identify quality prospective suppliers for the networks and manage those prospects from initial point of contact through due diligence and ultimately contract or decline in a timely manner
• Manage and maintain the supplier information and tracking system.
• Engage with Supplier Liaison Team (SLT) to ensure supply chain is fit for purpose and meeting KPI’s
• Ensure that external suppliers attend the Claims Philosophy, Policy Application, use of software and Health && Safety compliance training programme
• Deal with escalated claim issues (via Claims Management Team) that arise due to failures of: Building and Drying and Fire Damage Contractors, or any other network supplier in your care
• Maintain and develop a suite of MI reports to monitor the performance of all network Contractors
• In conjunction with MS, develop and manage the network of Buildings related suppliers through monthly/quarterly/bi- annual/annual meetings.
• Investigate and resolve customer complaints relating to alleged shortfalls in the quality of services (workmanship or other) from a network contractor or preferred Buildings supplier. This may necessitate visits to customers’ properties with all interested parties present
• Arrange customer site visit appointments and hotel accommodation for travel where applicable

Supplier Coordinator’s Skills required

• Secondary education with qualifications in Maths and English, or demonstrable competence in numeracy and written English & excellent knowledge of Microsoft office products
• Full clean drivers licence
• Excellent knowledge of the Home Insurance claims process with previous

experience of working in the Home insurance industry

• Proven capability of negotiation and dispute resolution
• Previous experience of managing a network supply chain or similar role

Are you enthusiastic about the Supplier Coordinator job? Send us your CV in word format today