Service Delivery Manager

Reference:

MR SDM 448233

Sector:

Account Manager, Administration, General & Other, Management & Senior Executive, Marketing & Business Development, Office Management, Office Support, Other, Other, Other, Post Room, Receptionist

Salary:

£35,000 Per Annum

Benefits:

+ Bens

Town/City:

Central London

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the Service Delivery Management sector. We have an excellent opportunity for a Service Delivery Manager to join one of the largest Company Formation agents who offer a comprehensive range of company formation and related services to people from all over the world wishing to set up and maintain a company in the UK.

Service Deliver Manager’s Core Duties

  • Act as the Manager of a number of varied departments - including Front of House Reception, Customer Retention and Digital Mail team.
  • Act as the company's go-to expert in relation to its Digital Mailroom technology.
  • Drive efficiency savings in address services
  • Maintain databases and ensure optimal efficiency of the Digital Mailroom.
  • Implement SLAs and quality assurance processes throughout the department.
  • Undertake bi-weekly 'One to One’ meetings with staff members.
  • Delivery of training programs and the maintaining of training records.
  • Monitoring and reporting on the daily and weekly output of the department.

Service Deliver Manager’s Skills required

  • Can evidence management skills and experience
  • Experience of managing teams of staff, or multiple teams at the same time
  • Understanding of importance of ensuring all mail processes within the department are carried out in a timely manner
  • Experience of working with minimal supervision
  • Experience of using Excel to deliver accurate and insightful reports to Senior Management
  • Strategic thinker who is able to plan for growth of customer base in your departments
  • Great attention to detail, and a high level of organisational skills
  • Bachelor’s Degree

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