Ref: MR SDM 448233
Administration, Employee Relations, General & Other, Human Resources, Management & Senior Executive, Office Management, Office Support, Other, Other, Training
£35,000 Per Annum
We specialise in the recruitment of high quality candidates in the Management sector. We have an excellent opportunity for a Service Delivery Manager / Office Manager to join one of the largest Company Formation agents who offer a comprehensive range of company formation and related services to people from all over the world wishing to set up and maintain a company in the UK.
Office Manager / Service Delivery Manager’s Core Duties
- Act as the Manager of a number of varied departments – including Front of House Reception, Customer Retention and Digital Mail team.
- Act as the company's go-to expert in relation to its Digital Mailroom technology.
- Drive efficiency savings in address services
- Maintain databases and ensure optimal efficiency of the Digital Mailroom.
- Implement SLAs and quality assurance processes throughout the department.
- Undertake bi-weekly ‘One to One’ meetings with staff members.
- Delivery of training programs and the maintaining of training records.
- Monitoring and reporting on the daily and weekly output of the department.
Office Manager / Service Delivery Manager’s Skills required
- Can evidence management skills and experience
- Experience of managing teams of staff, or multiple teams at the same time
- Expereince managing mail room and / or front of house would be highly desirable?
- Management within a call centre experience would be highly desirable.
- Understanding of importance of ensuring all mail processes within the department are carried out in a timely manner
- Experience of working with minimal supervision
- Experience of using Excel to deliver accurate and insightful reports to Senior Management
- Strategic thinker who can plan for growth of customer base in your departments
- Great attention to detail, and a high level of organisational skills
- Bachelor’s Degree
Are you enthusiastic about this job? Send us your CV in word format today