Junior Mechanical Engineer


MS CSTS 3297844


Building & Engineering, Engineer, Other


£26,000 to £30,000 Per Annum


+ Excellent Bens


Ealing Broadway

Contract Type:


We specialise in the recruitment of high quality candidates in the Technology sector. We have an excellent opportunity for a Junior Mechanical Engineer / Customer Service Technical Support person to work for an award-winning food technology company based in Ealing Broadway.

This is a very exciting role within a fun and interesting environment. The role will consist of a mixture of 1st line Telephone support for offsite equipment, assisting with fixing and repairs over the telephone. The rest of the role will be repairing, maintaining and part building new machines, full training will be given.

Junior Mechanical Engineer / Customer Service Technical Support’s Core Duties

  • Be the first line technical support for all customer queries that come in via phone/email
  • Log all technical issues into the internal CRM system, respond to all customer queries/tickets within 24 hours and resolve in a timely manner
  • Produce reports in relation to technical issues against SLAs
  • Develop and implement quality control measures that effectively monitor products and guarantee desired results
  • Rework any machines that are returned after failing in the field
  • Design and implement cost-reductive changes
  • Diagnose origin of breakdowns, including human error, and troubleshoot problems
  • Communicate with clients and vendors to obtain materials and/or equipment needed
  • Improve product reliability to < 1% doa rate and an annual reliability of > 98%

Junior Mechanical Engineer / Customer Service Technical Support’s Skills Required

  • Formal qualification in Mechanical Engineering to degree level
  • Experience in electrical hardware fault finding and repair to component level (desirable)
  • Excellent interpersonal and customer service skills
  • "Can-do" attitude with a tolerance for ambiguity

Are you enthusiastic about the Junior Mechanical Engineer’s / Customer Service Technical Support’s job? Send us your CV in a Word format today