Junior Customer Care Agent

Reference:

MV JCA 647392

Sector:

Account Manager, Administration, Business Development, General & Other, Marketing & Business Development, Office Management, Office Support, Other, Other, Other, Other, Receptionist, Sales, Sales Administrator, Telesales

Salary:

£20,000 to £25,000 Per Annum

Town/City:

City of London

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the Sales & Business Development sector. We have an excellent opportunity for a Junior Customer Care Agent to join a young and vibrant team.

Junior Customer Care Agent’s Core Duties

  • Handling inbound sales inquiries and rerouting them to the appropriate parties
  • Addressing customer requests via sales and billing tickets
  • Ensuring orders are fulfilled, followed up, cancelled or replaced as required
  • Assisting customers with navigation of our customer portal and supporting tools
  • Aiding in the development and maintenance of mechanisms to establish overall exceptional customer experience
  • Ensuring orders in regulated countries comply with the relevant requirements
  • Controlling validation for submitted proofs
  • Activating voice services for customers once requirements are fulfilled
  • Assisting with operations and orders
  • Reporting bugs to the development team, helping with testing
  • Sending mail notifications to customers
  • Drafting minutes for sales team meetings
  • Providing up-to-date reports to management upon request

Junior Customer Care Agent’s Skills required

  • High-school degree or equivalent
  • At least two years' experience in customer service or sales support position
  • Ability to work with CRM systems such as Zoho and Salesforce
  • Microsoft Office literacy
  • Excellent organisational skills – you're a resourceful one too
  • Self-motivation – your team can rely on you to get the job done
  • Ability to work within a team whose members who are spread out amongst several offices around the world
  • Impeccable business bedside manner
  • A 'customer-centric' approach to life
  • Ability to prioritize in a dynamic, ever-changing environment
  • Other languages an asset, however not essential

Are you enthusiastic about this job? Send us your CV in word format today