IT Product Support Analyst

Reference:

: MB / ITPSA 587025

Sector:

Helpdesk, Information Technology , Network Adminstration, Network Engineer, Other, Project Manager, Support

Salary:

£22,000 to £24,000 Per Annum

Benefits:

+ Bens

Town/City:

Luton

Contract Type:

Permanent

An excellent opportunity has arisen for a 1st Line Support / Helpdesk Support Analyst within the Electronics & Software environment.  Our client supplies Electronic and Software Support for a large handheld electronics organisation.  There will be full training given on all their product ranges.

IT Product Support Analyst’s Core Duties

  • Handling calls and emails to support customer queries.
  • Offering unparalleled levels of customer support.
  • Working alongside the R & D department.
  • Product installation.
  • Remote deployment.

IT Product Support Analyst’s Skills

  • It is essential for the successful candidate to be skilled in Customer Service.
  • Able to communicate well in both written and verbal form with a wide variety of private and public sector clients.
  • Outstanding technical knowledge of client OS’s.
  • Good technical knowledge of client/server virtualisation.
  • Possess the ability to investigate and resolve complex technical issues.
  • A minimum of 2-3 years experience in a similar role is essential.
  • Fundamental understanding of web technology and knowledge of or a keen interest in HTML, PHP and JavaScript, not essential
  • Fluent in another European language, not essential