IT Manager


MA TSA 3483655


Helpdesk, Information Technology , Network Adminstration, Network Engineer, Other, Project Manager, Security, Support


£35,000 to £45,000 Per Annum


Circa £38k pa possibly higher for the right candidate


Harold Hill

Contract Type:


We specialise in the recruitment of high quality candidates in the IT support Sector. We have an excellent opportunity for an IT Manager / Senior Technical Analyst to join the Infrastructure team for an IT firm based in Harold Hill.

The IT Manager / Senior Technical Analyst is responsible for the sound delivery of technical services for new and existing clients. You will be part of a team, supporting environments that deliver hosted services to thousands of users across the UK.

You will be looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying large-scale services and engineering complex systems that run some of our customers’ business critical systems.

IT Manager / Senior Technical Analyst’s Core Duties

  • Identify and introduce new IT procedures to facilitate greater efficiency
  • Maintain and monitor all networks, security and computer systems, consisting of 300+ VMs, to meet the organisations current and future requirements.
  • Maintain and monitor all Juniper firewall clusters and comms gear
  • Monitor systems and identify performance issues proactively.
  • Work within strict timeframes and elevate incidents within defined timeframes.
  • Test all changes to networks, hardware, software and hosted applications.
  • Work with various vendors and service providers to ensure a productive environment.
  • Interact and coordinate with vendors, suppliers, distributors and contract consultants.
  • Maintain good working relationships with all service providers and vendors.
  • Resolve issues and prepare status reviews and reports.
  • Maintain the necessary documentation of all system builds and modifications.
  • Maintain detailed and accurate records of all calls. 
  • Assess the severity and priority of incoming incidents within a timely manner and take the appropriate action to provide the most effective solution.  This may include escalating potential problems such as the use of unauthorised software, major software/hardware outages, dangerous operating practices and the rise of loss or damage to hardware or software, which could be discovered during your day-to-day support activities.

IT Manager / Senior Technical Analyst’s Key Skills

  • Extensive knowledge and experience of Cisco and other routing technologies
  • Extensive knowledge and experience of Juniper and other firewall technologies, including VPNs
  • Extensive knowledge and experience of VMWARE infrastructure management.
  • Extensive Knowledge and experience of Microsoft Windows Server Operating Systems
  • Extensive knowledge and experience of NAS and SAN storage clusters
  • Extensive knowledge and experience of Microsoft Exchange solutions
  • Experience with Linux operating systems
  • Experience of Microsoft SQL solutions
  • Excellent communication skills
  • Ability to discuss user issues in non-technical language, as appropriate
  • Ability to work in a fast paced, multi-tasked environment
  • Ability to lead and impart knowledge into team members
  • Previous experience in a technical helpdesk environment

IT Manager / Senior Technical Analyst’s NOT essential skills, preferred

  • CCNA qualified
  • VMWARE VCP or similar
  • Microsoft MCSE
  • Experience in Practise Management Systems (Legal or Finance)

Are you enthusiastic about the IT Manager / Senior Technical Analyst’s job? Send us your CV in word format today