IT 2nd line Support Engineer


MSH/IT supp 109663


Information Technology , Support


£23,000 to £26,000 Per Annum



Contract Type:


An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools.

Core Duties

  • Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
  • To provide advanced technical support in line with the College’s IT support service definition.
  • To support pupils and staff in the appropriate use of IT, through advice or training
  • To work with the regional service delivery manager to deliver IT support, plan and execute projects
  • To supervise and support other technicians in performing their day to day duties

Server & Network Support

  • Manage, administer and structure the Domain Active-Directory
  • Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly.
  • Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
  • Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
  • Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
  • Install software and CDs on servers/desktops in accordance with the necessary change control procedures.
  • Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
  • Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure.
  • Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV,

Desktop & Application Support

  • Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
  • Detect, diagnose and resolve PC, peripheral and application errors.
  • Perform advanced diagnosis procedures on PCs, peripherals and applications.
  • Advise on compatibility of hardware, applications and operating systems, according to user requirements.

Support Request Management

  • Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures.
  • Prioritise resolution of problems and determine whether external support is required.
  • Provide senior level of support for more complex requests.
  • Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk.
  • Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement.

Personal IT Development

  • Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
  • Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.

Essential Requirements

  • Educated up to College level
  • Good knowledge of MS Server
  • Solid hands on skills with AD and GPOs
  • Exposure to virtualised environments using VMWare or Hyper-V 
  • Knowledge of, or experience using a service software package or working to an SLA
  • Good technical skills with MS Server Technologies

Preferred Requirements

  • Compti A+, N+ or other MCP
  • Degree or other Higher Education Qualification
  • MCP/CCNA/MCSE qualification (or working towards)
  • Experience working in an Education Environment
  • Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies

Are you enthusiastic about this job? Send us your CV in word format today