Administration, Business Development, Direct Sales, Executives, Field Sales, Field Sales Manager, General & Other, Information Technology , IT Sales, Key Account Manager, Management & Senior Executive, Manager, Office Management, Office Support, Other, Other, Other, Other, Other, Sales, Sales Executive, Sales Manager, Team Leaders
£30,000 to £45,000 Per Annum
We specialise in the recruitment of high quality candidates in the Customer service and Sales sectors. We have an excellent opportunity for a Home Based Customer Success Manager to join a SaaS company with the benefit of being remote home based.
As a Customer Success Manager you will be working with leading SaaS companies and be their trusted advisor in everything Customer Success. They're looking for a passionate Customer Success Manager who can make a direct connection between customers' strategic goals and how their solution is implemented.
You will configure their product to drive key processes and link the changes in KPIs to ROI models that ultimately drives business results for their customers. You will be managing a portfolio of customers. You’ll drive the initial implementation and integration, you’ll educate current customers about new functionalities, best practices, industry developments and help increase the value to their business.
Home Based Customer Success Manager’s Core Duties
- Oversee the onboarding, adoption and usage of new accounts.
- Become a product specialist
- Analyse customer behaviour and help them be successful and meet their KPIs.
- Manage Renewals, upsales and churn
- Work with their tech, marketing and sales teams to meet their customers expectations.
Home Based Customer Success Manager’s Key Experience
- Passionate about customer success
- Experience in B2B Sales or Customer Success SaaS experience preferred but not a must
- Strong interpersonal and presentation skills.
- Strong verbal and written communication skills in English Minimum Bachelor’s degree.
Are you enthusiastic about the Home Based Customer Success Manager’s job? Send us your CV in word format today