Head of Customer Services

Reference:

MR / HCS 907548

Sector:

Administration, Office Management, Office Support, Other, Post Room, Receptionist, Secretary

Salary:

£40,000 to £45,000 Per Annum

Benefits:

+ Bens

Town/City:

London

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the Management sector. We have an excellent opportunity for a Head of Customer Services to who can lead our London-based Customer Service Team in ensuring the highest standards of customer service.

Head of Customer Services Core Duties

  • Act as Head of Customer Services for all our brands, with ultimate responsibility for customer reviews of our services on internet review mediums
  • Manage a growing team of 10, all with different skill sets and levels of experience
  • Train and nurture your team to ensure they maintain the highest customer service standards via phone, LiveChat and email
  • Train and nurture your team to drive sales of products, and ensure high rates of customer retention
  • Implement and provide reports to Senior Management on SLAs, targets, and quality assurance processes throughout the department
  • Undertake bi-weekly one to one meetings with your team members
  • Manage the customer complaints process with impeccable written and verbal communications to our customers
  • Take academic courses paid for by the company to upskill your technical knowledge of our industry and create your own defined long-term Career Development Plan
  • Undertake return to work meetings, corrective actions and disciplinaries for your team members, where necessary

Head of Customer Services Skills required

  • Previous experience as a Customer Service Manager.
  • Previous experience of working in customer service with phone, Livechat and email functionality.
  • Proficiency with Excel
  • Experience of managing a small team of staff.
  • Ability to organize a wide array of tasks and meet deadlines with minimal supervision.
  • Great attention to detail, with impeccable verbal and written English skills.
  • Educated to degree level.

Are you enthusiastic about this job? Send us your CV in word format today