Head of Customer Services

Reference:

MR / HCS 907548

Sector:

Administration, General & Other, Office Management, Office Support, Other, Other, Receptionist

Salary:

£35,000 to £40,000 Per Annum

Benefits:

+ Bens

Town/City:

Central London

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the Support sector. We have an excellent opportunity for a Head of Customer Services to who can lead our London-based Customer Service Team in ensuring the highest standards of customer service.

Head of Customer Services Core Duties

  • Act as the Head of Customer Services, with ultimate responsibility for customer reviews of our services.
  • Manager of 8 Company Formation Executives, who carry out customer service and CoSec functions.
  • Train and nurture the Customer Service Team to improve and maintain their technical knowledge of company formation.
  • Train and nurture your team to ensure the company maintains the highest customer service standards via phone, LiveChat and email.
  • Train and nurture your team to drive sales of products.
  • Implement and report on SLAs, KPIs and quality assurance processes throughout the department.
  • Undertake bi-weekly one to one meetings with staff members.
  • Manage the customer complaints process with an eye to reducing negative complaints on review sites.
  • Manage all incorporation pre-submission money laundering checks and reviews to ensure the lowest possible rejection rates.
  • Responsible for return to work meetings, corrective actions and disciplinaries for your team members, where necessary.

Head of Customer Services Skills required

  • Previous experience as a Customer Service Manager or Supervisor.
  • Previous experience of working in customer service with phone, Livechat and email functionality.
  • Previous experience of the company formation industry is desirable.
  • Proficiency with Excel
  • Experience of managing a small team of staff.
  • Ability to organize a wide array of tasks and meet deadlines with minimal supervision.
  • Great attention to detail, with impeccable verbal and written English skills.
  • Educated to degree level.

Are you enthusiastic about this job? Send us your CV in word format today