Customer Retention Executive

Reference:

MB CRE 397723

Sector:

Administration, General & Other, Office Support, Other, Other, Other, Sales, Telesales

Salary:

Competitive

Benefits:

Temp to perm, £24k + Com

Town/City:

Central London

Contract Type:

Contract

We specialise in the recruitment of high quality candidates in the Customer Service sector. We have an excellent opportunity for a Customer Retention Executive to join this growing company offering the highest level of customer service.

Customer Retention Executive’s Core Duties

  • Full ownership of address service renewals, including the period prior to renewal and the period after renewal
  • Contact customers by email and telephone to increase renewal rates and target high value address service customers
  • Create and deliver robust and insightful reports to Senior Management
  • Carry out administrative tasks to remove our address from Companies House for companies no longer using our address services
  • Recommend process improvements and increase efficiencies

Customer Retention Executive’s Skills required

  • Ability to create and deliver reports to senior management
  • Ability to improve processes to increase efficiency, where possible
  • Commercial aptitude
  • Excellent attention to detail
  • Self-motivated with a strong work-ethic
  • Very high level of written and verbal English
  • Very fast typing speed
  • Excellent customer service skills

Customer Retention Executive’s Key Experience

  • Able to evidence academic excellence
  • At least one year in a customer service or administration based role

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