Customer Relations Manager / Account Manager 183657

Reference:

MV. CRM 183657

Sector:

Building & Engineering, General & Other, Other, Sales

Salary:

£30,000 to £35,000 Per Annum

Town/City:

London

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the Computer Software sector. We have an excellent opportunity for a Customer Relations Manager to join our client in either London or Dublin.  

Customer Relations Manager’s  Core Duties

  • Serve as the primary customer contact for sales and business issues of assigned accounts
  • Develop ideas and initiatives to ensure customer loyalty
  • Liaise with relevant department in order to accommodate customer’s requests. Resolve product of service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution and following up to ensure resolution
  • Ensure outstanding customer experience and high level of customer satisfaction
  • Present the client’s website, services, procedures and tools to new and existing customers
  • Follow-up acceptation of agreement by legal department on ad-hoc basis
  • Initiate and answer inbound and outbound sales calls directly from existing customers
  • Contributes to team effort by accomplishing related results as needed
  • Maintain an organised reporting within relevant CRM and Marketing & Sales web tools
  • Monitor the statistics of existing and new account to spot growth, loss trends, cancellations, orders, invoicing, traffic etc
  • Communicate customers’ requirement and forecasts to sales & product management
  • Ensure escalations and follow-up of blocking points reported by customers to the right teams along with correct overall management of escalations

Customer Relations Manager’s Skills required

  • Internet literate and strong affinity for new technologies
  • Must be fluent in English and French
  • Business manage oriented and enthusiastic about new challenges
  • Ability to establish rapport at all levels of decision makers
  • Internet literate and strong affinity for new technologies

Customer Relations Manager’s Key Experience

  • BS degree in Business or equivalent level through experience (0-2 years)
  • Build and manage both internal and external relationships

 Are you enthusiastic about this job? Send us your CV in word format today