Cloud Application Config & Support Engineer (Fully Remote)


MC CASE 357249


Information Technology , Network Adminstration, Network Engineer, Other, Programmer, Software Developer, Support


£25,000 to £35,000 Per Annum


Fully Remote + Bonus, exciting AI Company


Fully Remote

Contract Type:


We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a Cloud Application Config & Support Engineer working for a leading medical imaging Cloud company at the forefront of Cloud, SaaS and AI diagnostic services to the Healthcare sector (NHS, UK Private sector and International).

Home Based / Fully Remote

Amazing AI company looking for a recent graduate or some that has experience with IT development, deployment, or support

Cloud Application Config & Support Engineer’s Core Duties

  • Setting up and configuring new client accounts, workflows, and business logic in the cloud
  • Using your scripting knowledge (of JSON, RegEx, Perl, Python etc.) to configure and manage client workflows, manipulate all kinds of data, and build advanced solutions
  • Assisting the support team and gaining a firm understanding of the platform and standards
  • Management and triage of support helpdesk incidents
  • Prioritising and coordinating support efforts between client, 3rd parties and our partners
  • Applying knowledge to problem solve, identify issues, and implement solutions
  • Liaising directly with clients in a professional capacity and pro-active manner
  • Analyse cause of incidents and document recommendations to prevent re-occurrences
  • Creating technical documentation of new workflows and learnings
  • Creating custom scripts to automate processes bringing new efficiencies to the job
  • Managing monthly database queries and system reports (SQL, REST API and Excel)
  • Implementing connectivity between PACS, RIS and our Cloud
  • Advising and supporting client application integrations (JSON, SAML/SSO, Webhooks etc)
  • Training system admin users, (and occasional on-site connectivity config to our Cloud)

Cloud Application Config & Support Engineer’s Key Requirements

  • Preferably some professional work experience in IT development, deployment, or support
  • An advantage to have scripting skills with JSON, HTLM, SQL, Python, Perl, and REST APIs
  • Knowledge of Windows and iOS operating systems - configuration and trouble shooting
  • Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)
  • Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)
  • Good skills with Excel, Word, WordPress, and scripting tools
  • Would suit a recent IT Graduate

Experience with the following would be advantageous:

  • DICOM and HL7
  • AWS Technologies
  • AI theory and/or practice
  • Medical Imaging and radiology systems
  • Linux Systems
  • Networking and digital architectures

Are you enthusiastic about the Cloud Application Config & Support Engineer’s job? Send us your CV in word format today.