Bookings Coordinator

Reference:

MO PMBC 7085471

Sector:

Administration, Building & Engineering, Contracts Management, Engineer, Office Management, Office Support, Other, Other, Receptionist, Secretary

Salary:

£22,000 to £26,000 Per Annum

Benefits:

+ Bens

Town/City:

Clapham, London

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the Constructions sector. We have an excellent opportunity for a Property Maintenance Bookings Coordinator to join a highly successful and established Property Maintenance company based in Clapham, London

We are looking to recruit a dynamic Bookings Co-Ordinator. As a Bookings Co-Ordinator, you will support the company operations by organising and co-ordinating all Job requests. Ensure the bookings are organised effectively and efficiently. The Bookings Co-Ordinator must ensure invoices and communications are sent promptly. You will also handle a wide range of telephone calls and emails.

Property Maintenance Bookings Coordinator’s Core Duties

  • Booking in all Quote Requests and Job Requests
  • Call and email Property Managers/Tenants to book Quotes/Jobs as per the process manual.
  • Contact Property Managers if tenants are unreachable to find alternative numbers or emails.
  • Order parts for Jobs needed and deal with returns in a timely manner.
  • Thorough knowledge of the Engineers skills and trades to increase productivity in bookings and minimise re-calls.
  • Ensure booking confirmation is sent to clients when bookings are confirmed.
  • Ensuring that the descriptions are user friendly and cover all points to enable the Engineers to have the best information possible for Quotes/Jobs.
  • Ensure Quotes/Jobs are booked in the same area, to save time on travel for Engineers to increase productivity.
  • Track Engineers throughout the day to ensure they put that they are on site once they reach the property and are completing Quotes/Jobs as soon as they leave the property.
  • Ensure Engineers are fully booked either from 8am-5pm or 9-6pm.
  • Verify how long Engineers are spending on each Quote/Job against their vehicle trackers.
  • Check thoroughly that Jobs have been completed as per the instructions and nothing missed out for quality control, ensuring pictures are attached by the Engineers
  • Send invoices as soon as Jobs are completed checking the expenses on Pleo with all relevant certificates and good quality pictures.
  • Update email inbox when Quotes/Jobs are booked and invoiced according to the company procedures.
  • Report daily how much invoiced, Jobs received and booked, Quotes received and booked on the COB sheet
  • Complete Morning Meeting template as per company procedure and send to Management.
  • Deal with PCN in a timely manner and inform Finance deductions from wages.

Property Maintenance Bookings Coordinator’s Skills required

  • Experience working within a maintenance company.
  • Experience of using Work, Excel and G-mail.
  • Ability to multi-task.
  • Great attention to detail.
  • Ability to prioritise and work under pressure.
  • Good interpersonal skills.
  • A good re-call/memory of ongoing jobs.
  • Quick learner and eager to learn.

Are you enthusiastic about the Property Maintenance Bookings Coordinator’s job? Send us your CV in word format today