1st Line Support


MPC IS 482657


Helpdesk, Information Technology , Network Engineer, Other, Support


£21,000 to £22,000 Per Annum


+ Bens


Stanford Le Hope

Contract Type:


We specialise in the recruitment of high quality candidates in the Higher Education sector. We have an excellent opportunity for a 1st Line IT Support position.

1st Line IT Support Core Duties

  • To provide 1st line and 2nd line support to all staff and Students
  • To maintain a high level of communication to all stakeholders with sensitive IT issues
  • To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties
  • To set-up college staff on all technical supplied resources
  • To actively use and review the IT Helpdesk log to ensure that all college issues are logged and prioritised
  • To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
  • To liaise with the college business system super-users to deploy systems/software across college users
  • To perform local IT tasks related to project or service affecting work

1st Line IT Support Key Skills

  • Highly organised and focused in delivering a fast and high-quality support service
  • Excellent administrative skills and experience in managing their own work-plan
  • Good written and verbal communication skills
  • Good customer facing skills
  • Experience with Windows 10 OS
  • Experience of Active Directory and 365 user account management
  • An understanding of TCP IP protocols
  • Experience with printer management

1st/ Line IT Support Key Requirements

  • 1st/2nd line support experience (within Higher Education desirable)
  • Technical qualifications desirable but full training will be provided
  • Knowledge of patch management desirable
  • Knowledge of VOIP phones desirable

Are you enthusiastic about the 1st Line IT Support job? Send us your CV in word format today.