1st and 2nd Line Support Engineer


MS LSP 7788791


Helpdesk, Information Technology


£22,000 to £27,000 Per Annum


+ Bonus + Excellent Bens



Contract Type:


We specialise in the recruitment of high quality candidates in the IT Support sector. We have an excellent opportunity for a 1st and 2nd Line Support Engineer to join a managed services provider, specialising in virtual private and public cloud solutions.

The role would suit a 1st and 2nd Line Support Engineer with experience supporting Windows, Mac OS and Office 365 apps. You will provide strong desktop and remote support and will include setting up and configuring new laptops, desktops and networking equipment. You will also be responsible for managing backups and ensuring equipment is securely patched and running up-to-date Antivirus.

1st and 2nd Line Support Engineer Core Duties

  • Logging all support issues via the service desk system
  • Triaging all service desk systems and working to SLAs
  • Managing and troubleshooting Group Policies, Active Director, DNS, DHCP
  • Performing workstation hardware/software installations, and perform upgrades
  • Attending client sites when required
  • Providing mobile equipment support i.e. 4G/5G routers, tablets, smart phones/iPhones
  • Installing and configuring Panda AD360 antivirus solution
  • Managing email anti-spam filtering solution Vipre/Symantec/Mimecast
  • Managing the Sophos Central disk encryption for all devices
  • Providing Access Point (wifi) Ubiquiti support and administration
  • Managing windows security updates - authorised by Senior engineer/Management
  • Adhering to change management (CCR) and schedule rollouts
  • Maintaining user environment and standards on IP addressing and Naming conventions
  • Reporting communications equipment problems to maintenance companies
  • Managing the Landline VOIP Gama Platform service support and administration
  • Assisting systems Director in Network/Project planning, design and implementation

1st and 2nd Line Support Engineer’s Key Skills

  • Excellent analytical and problem-solving skills
  • Strong written and verbal communication and strong customer services skills
  • Proactive, self-starter, self-motivated, team player
  • Able to work under pressure, against timelines and good at multitasking

1st and 2nd Line Support Engineer’s Key Requirements

  • Minimum of 2 years’ experience working for an MSP
  • Experience working in an ITIL environment and ability to follow process
  • Strong desktop support knowledge of Windows 10 and Mac iOS
  • Strong knowledge of O365/Office 2019 suite: Outlook, Word, Excel
  • Knowledge of Microsoft exchange online and Outlook client configuration
  • Knowledge of installing 2FA on user devices
  • Knowledge of creating OS build images
  • Experience using RRM N-Centra console to provide desktop support
  • Experience of working to SLAs
  • Degree educated (desirable)
  • Microsoft Certification, such as MCDST (desirable)

Are you enthusiastic about the 1st and 2nd Line Support Engineer’s job? Send us your CV in word format today