Operations Manager (IT)

	Details
	Reference M / Op Man 454329 Job Roles I.T Sub-Job Roles Analst Database Developer Datacommunications Engineer Developer IT Manager Network Engineer Other IT Roles Programme Manager Project Manager Salary Salary negotiable Town/City Saffron Walden, Essex Locations Essex Contract Type Permanent

	Description
	Operations Manager - Permanent Our client is a leader in telematics systems supply, and through its outlet is now building a substantial installed base in the UK and the USA. They are at the beginning of its development; developments in the global telematics market (especially the young driver insurance market in the UK) means there is good potential for spectacular growth in this business. Our client wants to recruit an operations manager to support the rapid expansion of the business. Reporting to the Business Manager, the operations manager will be responsible for all aspects of service provision to existing and new customers.Duties will include: managing the set up and provision of equipment and services to new customers •agreeing development and roll- out priorities with the RBM •gathering new customer’s requirements •agreeing with the development team the introduction of any new data centre capabilities required by the customer •managing the set up of telematics devices, SIMs, data centre services •liaising with the new customer’s staff to ensure a smooth roll-out. maintaining the agreed SLAs for existing customers •providing day-to-day support to customers •monitoring the quality of service provided •identifying, organisingand possibly taking any corrective actions needed. This is the first position in our operations department; within 12 months we expect it to grow to three staff, and over 2 years to six staff.Depending on the abilities and performance of the person recruited, the opportunity exists for the person filling this role to become the manager of this team.However, in the short and medium term this will be a very “hands on” role. To be successful in this role you will need to be a motivated self-starter who can take the initiative to make things happen in a fast moving, dynamic situation where there may be little precedent on which to base decisions.You will also need good customer management skills and a flexible approach to work.

	Qualifications Required
	Ideally you will have a degree in a relevant field and have experience in customer service operation management gained in an IT environment.You will need to be familiar with most of the following: •GSM network service and SIM management •data centre operations •network management •data security •building cloud infrastructure-based services •inter-operating between Windows and non-Windows platforms •system level debugging in databases, software systems, networks and web services. Salary is dependent on skills and experience.

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	Application
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