IT Extranet Administrator (Virtual Data Room)

	Details
	Reference M / Extra 453832 Job Roles I.T Sub-Job Roles Analst Developer Internet Network Engineer Other IT Roles Software Engineer Salary £50,000 to £55,000 per annum Town/City City of London Locations London Contract Type Tempory

	Description
	IT Extranet Administrator (Virtual Data Room) General Summary: The Extranet Administrator (Virtual Data Room) interfaces with practice office attorneys and staff regarding ClientNET4, the Virtual Data Room extranet, and setting up ClientNET4 Virtual Data Room sites. He or she trains Project Assistants, and others, as administrators for the ClientNET4 Virtual Data Room sites and acts as the first line of support for ClientNET4. He or she also assists with the support of the use of third party Virtual Data Room extranets. Essential Duties and Responsibilities 1. Interfaces with practice office staff regarding ClientNET4. Sets up ClientNET4 Virtual Data rooms and trains Project Assistants, and others, as administrators for the ClientNET4 sites. 2. Serves as first line of support for Virtual Data Rooms, providing initial problem diagnosis and support prior to escalating any reported issues or requests as necessary. 3. Consults with corporate legal teams regarding Virtual Data Room solutions and with litigation teams regarding document sharing solutions. Determines appropriate tools for requirements based on key protocols and practices provided by the Practice Support Services team. 4. Assists with the definition of protocols and best practices for security set-up, end user support, and troubleshooting. Meets regularly with global ClientNET4 support team to determine protocols and best practices. 5. Interfaces with ClientNET4 development team regarding technical and operational issues. 6. Assists Global Litigation Support staff as well as attorneys with presentations and client pitches using our client's proprietary Virtual Data Room solution ClientNET4. 7. Stays abreast of new Virtual Data room solutions technologies. Researches best pricing for case projects and best qualified vendors. 8. Performs all the administrative functions required to be a full ClientNET4 administrator. 9. Works with the developers to scope new features and perform system testing as required. 10. Completes special projects regarding various issues as needed. 11. Promotes effective work practices, works as a team member, and shows respect for co-workers.

	Qualifications Required
	Position Specifications Education •Bachelor’s degree in Information Technology, Computer Science, or a related field required. •Five (5) years related experience may be considered in lieu of Bachelor’s degree. Work Experience •Three (3) years experience supporting technology through end-user training initiatives preferably in professional services industry (legal, consulting, and accounting) required. •Experience working with Virtual Data Room systems or Extranet systems developed for document sharing and collaboration. •Experience supporting web based applications, extranets, collaboration sites or services. Knowledge, Skills, and Abilities •Highly skilled in hardware and networking technology. •Proficient in facilitating professional training programs. •Proficiency in the use and administration of Virtual Data Room/Extranet software (e.g., Intralinks, Merrill, Ansarada VDR, Bowne Smart Room, etc.). •Knowledge of network technologies (e.g. server connections, drive mapping, network) and network security (e.g. applying security to folders). •Analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems. •Ability to use independent judgment and discretion when making majority of decisions. •Well developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the firm. •Ability to work in a team environment with a customer service focus. •Good communication skills, both written and verbal. •Ability to handle confidential and sensitive information with the appropriate discretion. •Organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines.

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