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Senior Support Analyst

Reference:
MI / SSA 263362
Sector(s):
Database Developer, Developer, Helpdesk, Information Technology , Netowrk Engineer, Network Adminstration, Other, Programmer, Project Manager, Software Developer, Software Tester
Salary:
£35,000 to £45,000 Per Annum
Benefits:
+ Bens
Town/City:
Central London
Contract Type:
Permanent

Description

We specialise in the recruitment of high quality candidates in the IT sector. We have an excellent opportunity for a Senior Support Analyst to join a highly successful organisation based in London.

Senior Support Analyst’s Core Duties

  • Providing 1st and 2nd line technical support
  • Managing relationships with specific customers, as delegated by the Support Manager
  • Managing the onboarding process for new Support clients
  • Proactively maintaining a log of all incidents and problems detected
  • Owning all incidents, from creation to resolution
  • Recognising when incidents need escalation, and escalating
  • Managing various aspects of internal support and deputising for the Support Manager in their absence
  • Managing the out of hours team rotas
  • Owning new initiatives & services within internal support

Senior Support Analyst’s Skills required

  • A good working knowledge of Linux, Apache, MySQL, and PHP
  • A basic understanding of PC hardware setup and configuration
  • A basic network knowledge
  • Experience of development through the full software lifecycle
  • Experience of dealing with external clients
  • Worked in an Agile environment
  • Worked in a Support Team or within an agency
  • Experience with one or more mainstream PHP platforms (e.g. Magento, Drupal, Symfony, Ez)
  • Experience of using Jira and Confluence
  • An undergraduate degree, in Computer Science or a related subject, or equivalent experience
  • ITIL qualification would be beneficial, but not essential
  • MySQL certification would be beneficial, but not essential
  • Linux certification, ideally Redhat